Returns, without the guesswork
You have 30 days from delivery to request a return of unused items.
Start with a message
Email support@dumplingbuddies.com with your order number and the reason for your return. Contact support before mailing anything so you receive the correct return address and instructions. Do not return an order to the address printed on the shipping label without confirmation.
What can be returned
Items must be unused and include all 12 dumplings and the basket, in their original packaging. For a change-of-mind return, the customer pays return shipping. There is no restocking fee. Keep proof of postage until your refund is complete.
Damaged, incorrect, or lost orders
Damaged or lost orders are eligible for a refund. Please contact support with your order number; photos help with damaged or incorrect items. You will not be charged return shipping for a damaged or incorrect order. An item damaged on arrival does not need to meet the unused-item requirement.
How refunds work
Once a return is received and checked, support will confirm the refund decision. Approved refunds go to the original payment method. Your bank or payment provider controls when the credit appears. For a confirmed lost order, a physical return is not required.
Canceling an order
Contact support as soon as possible to request cancellation. Orders that have already been dispatched follow the return process. These policies do not limit any mandatory consumer rights or remedies.